SUPRA

With active Realtor/Appraiser membership a benefit you receive is access to Supra lockboxes by way of digital app to download on a compatible cellular device or tablet. You are first required to complete the 3 hour Code of Ethics course. Then you will sign a Supra key holder agreement at the UCAR office to redeem an authorization code. A UCAR team member will help walk you through how to use your Supra key.

Daily, by way of data plan or Wi-Fi. Manual update is also available on your key by selecting the update icon in app.

You either are not in data coverage or need to reboot your phone to refresh app or reinstall Supra eKEY app. When reinstalling app, input new authorization code from Supra or UCAR or contact UCAR office 801-226-3777 for emergency update code or call Supra Tech Support line at 877-699-6787.

This error code means you need to reauthorize your key by logging into Supra’s website www.supraekey.com or by calling UCAR office at 801-226-3777. As a last resort uninstall Supra eKEY app, reinstall then input new authorization code.

This error code means Status of eKEY holder may not be in good standing, you need to contact UCAR by calling UCAR office at 801-226-3777 to find the out the reason.

UCAR sells Supra BTLE boxes for $116; occasionally UCAR sells used BTLE lockboxes, inquire within.

Supra lockboxes can be transferred to agents within the UCAR board with a Bill of Sale from previous owner to new owner. Bill of Sale should include: seller name, buyer name, date, BTLE lockbox serial numbers.

Download Supra eKEY application on new device and call UCAR to get a new authorization code. Another option would be to login to www.supraekey.com to request a new authorization code.