SUPRA

FAQ

I am a new member, how do I get set up and assigned my Supra key?

With active Realtor/Appraiser membership a benefit you receive is access to Supra lockboxes by way of digital app to download on a compatible cellular device or tablet. You are first required to complete the 3 hour Code of Ethics course. Then you will sign a Supra key holder agreement at the
UCAR office to redeem an authorization code. A UCAR team member will help walk you through how to use your Supra key.

What if I don’t have a compatible device for ekey?

How often does my eKEY update?

What if my eKEY is not updating?

What does error code 9B0D mean, and how do I fix it?

What does error code 9B0C mean, and how do I fix it?

I have a new listing and need a Supra lockbox, how do I get one?

Can I purchase or transfer another agents Supra BTLE lockbox to my name?

If I get a new phone, how do I get eKEY on my new device?

Request Authorization Code

Login to Supra

Click here to see eKEY error codes Click here to see how to obtain eKEY with app Click here to see how to setup real-time showing notices

Click here to see how to update expired eKEY Click here to see how to open shackle

Supra Training Tutorials

Supra Web Login
You will need a username and password to access your Supra account. Here you can manage your listings, reports, and settings. For your first login, you will need to provide your key serial number and pin.
Supra Web Guide
Learn how to receive automatic emails to notify you of activity and your listings or how to create customized activity reports for printing or emailing.
Supra Web Tour
View a tour of the SupraWEB website
Mobile SupraWeb Guide
View instructions on accessing SupraWEB with your mobile device.
Get Update Code
1. Click here
2. Enter the serial number of your key (which is located on the back of your key) and your PIN.
3. Click on Update Code on the left hand Quick Links Menu.
Contact Supra
For Technical Support, call 1-877-699-6787

eKEY

Use your smartphone or tablet as your lockbox key. The eKEY application uses your phone’s wireless communications so you can do business anywhere. Choose from many different Android™, BlackBerry®, and Apple phones and tablets. For a list of devices that were thoroughly tested by Supra and provide the highest possible user experience, click here. Devices not on this list may still be compatible, however, user experience may vary.

iBoxes
The Supra iBox is an electronic keybox that is placed on
listings and holds the listing’s keys. The iBox uses infrared technology to communicate with
Supra keys.

UCAR sells new iBoxes at our office. Please contact us concerning the current prices of new and used iBoxes. If you buy or sell an iBox from another agent, you must have a bill of sale to authorize reprogramming of the box.